premium ***** and *********** staff!!!

i spoke to a sales consultant on the 8th of May regarding insuring my ford fiesta of which he gave me a quotation of R984 for an access amount of R5750 which would include car i then asked that he gave me time to think about it, he called me 2 hours later and i confirmed that i would take it, the guys name is setlang, i advised setlang that i would only start the cover in June nd he again confirmed the R984 amount, he transferred me to another lady to verify my details and also give account numbers to and it was finalised.

16 may i called in and spoke to a lady by the name of chanel, i told her i wanted to start the cover immediately she confirmed the pro-rata amount and the amount that would go of on the 5th of june( as that is my D.O date) and the amount she mentioned was way more than what the sales consultant confirmed i immediately told her that she must do a follow up listen to calls between me and the sales consultant and involve a manager, she promised me this would take 24-48 hours an to this day i still have not heard anything from these people,

i dont understand how an organization can treat new clients like this and how a sales consultant can go and make up their own premiums to go off a clients accounts and tell the client a different amount!! this is complete ***** and unacceptable service and i will be taking this matter up with the ombudsman and cancelling my cover