Potential customers considering Auto & General be aware

All potential customers considering Auto & General be aware!!!. I received my annual policy increase of 25%!!!!!! Even though we did not claim once again this year. I contacted A&D on the 3rd of May. The person I spoke to was unable to give me a better increase and I asked to speak to his manager Ziningi. He said Ziningi will call me back. Yesterday the 15th Ziningi still did not call me back. I called A&G once again and spoke to a call centre agent and asked to be transferred to Ziningi. After hanging on for ages without feedback, he told me Ziningi was busy and will call me right back. Once again I was left like a fool and was again not called back by the one person who was supposed to sort out customers' problems. I wish I could say, if this is how a manager in customer service handles a client, I don't know what it will be like the day we have to claim, but about 5 years back when our geyser broke, we found out exactly how bad Auto & Generals customer service can be. Can someone who really wants to help a customer please get back to me asap regarding this insane 25% increase. This is now becoming a yearly scheme from A&G. Thank you