POPI ACT VIOLATION

it has been 5 days yet this error has still not been fixed. I have called multiple times spoken to multiple agnets yet still nothing. You sent me documents of your client's business policy , your cleint SFiso who is in ehailing took a policy with you guys yet you sent me his policy document's *** , how diffifcult is it to fix error?! would it be better to create a twtiter/x thread detailign how you have Violated your cleint's POPI ACT rights instead as you are clearly not treating this with urgency. I know his policy number , where he lives, his cellnumber, banking details, etc yet I am not the policy holder?! how unprofessional is this ?

this is the second review i am writing i will keep writing these till it is sorted or resort to TWITTER/X since probably only then you guys will see the urgency