Poorest Service Ever. The worst insurance
<p>I am been a client at this insurance company for 3 years and this is the first time I had an accident. I was given a rented vehicle to drive with. When my claim was rejected, I was will to repair the vehicle cash. The rented car was given to me for 30 days at stated by the consultant Given Mdluli and when I asked for extended time, he remember to tell me that I have to return the vehicle the same date because the claim was rejected but the claim have been rejected for a week already.</p> <p> </p> <p>I can wait to cancel my insurance with this company. The are the worst and I have really wasted my money to getting cover with them.</p>
Thank you for your feedback.
We will be in contact to discuss your concerns.
Regards,
The Auto & General Team
Thank you for your feedback.
We will be in contact to discuss your concerns.
Regards,
The Auto & General Team
We can confirm that that further issues raised in a later complaint were dealt with by the relevant departments.
In terms of the car hire period, you are only entitled to use of the rental as long as your claim is valid. Once your claim was rejected you no longer had a valid claim.
This should have been explained to you at the time of the rejection to eliminate any confusion.
We do apologise that this was not communicated to you in a proper manner at the correct time.
Regards,
The Auto & General Team
We can confirm that that further issues raised in a later complaint were dealt with by the relevant departments.
In terms of the car hire period, you are only entitled to use of the rental as long as your claim is valid. Once your claim was rejected you no longer had a valid claim.
This should have been explained to you at the time of the rejection to eliminate any confusion.
We do apologise that this was not communicated to you in a proper manner at the correct time.
Regards,
The Auto & General Team