DM
Dikeledi M
1 reviews | Active since Feb 2026
18 Feb 2026, 08:24
Poorest Service!! Do not Use Auto & General!!!!!!!!!
I have logged a claim since 19 December 2025 . I have not been assisted and the person who is supposed to assist me is Mohammed Bosthan who doesn't come back to me and I am constantly following him to date. I am have a bad experience with Auto & General for 5 years they had my portfolio and I have paid my premium without hassle but when I claim, I am always rejected so I am not happy and it looks like they do not want to payout my claim. It feels like I have been using a fly by night insurance because that is my hard earned money!!! No one phones me and no one responds to my emails.
Helpful (0)
Replies (3)0
Replies (3)
Auto & General's replyOfficial
18 Feb 2026, 08:37Good day Dikeledi,
We are also very sorry to hear about the communication challenges and the difficulty you’ve had in receiving updates.
We will urgently escalate your concern to the team.
Kind regards
Auto & General
We are also very sorry to hear about the communication challenges and the difficulty you’ve had in receiving updates.
We will urgently escalate your concern to the team.
Kind regards
Auto & General
Auto & General's reply18 Feb 2026, 08:37
Official
Good day Dikeledi,
We are also very sorry to hear about the communication challenges and the difficulty you’ve had in receiving updates.
We will urgently escalate your concern to the team.
Kind regards
Auto & General
We are also very sorry to hear about the communication challenges and the difficulty you’ve had in receiving updates.
We will urgently escalate your concern to the team.
Kind regards
Auto & General
DM
Dikeledi M's updateReviewer Update
18 Feb 2026, 10:22thank you for the response. kindly indicate the time line when I'm going to get the response, whether the money will be increased from the previous offer or they must fix the carport.
DM
Dikeledi M's update18 Feb 2026, 10:22
Reviewer Update
thank you for the response. kindly indicate the time line when I'm going to get the response, whether the money will be increased from the previous offer or they must fix the carport.
DM
Dikeledi M's updateReviewer Update
19 Feb 2026, 20:30 I am not satisfied with your response. You have assured me a response with no turnaround time and that is so unprofessional. Since 18 December 2025 not once have I been told about when you will get back to me with a positive feedback or possibly turn around time, Your response is vague as you are awaiting a response from contractors which may take another five years . Today I received a call from someone and I told them I was not available as I was in a meeting, told me to respond on email. I am not certain as to what I needed to respond to ... All I need is compensation and / my carport to be fixed as I have paid my full premiums. Never a moment missed them even though they went sky high .
Please take note that the matter is urgent
Thank you in advance .
Please take note that the matter is urgent
Thank you in advance .
DM
Dikeledi M's update19 Feb 2026, 20:30
Reviewer Update
I am not satisfied with your response. You have assured me a response with no turnaround time and that is so unprofessional. Since 18 December 2025 not once have I been told about when you will get back to me with a positive feedback or possibly turn around time, Your response is vague as you are awaiting a response from contractors which may take another five years . Today I received a call from someone and I told them I was not available as I was in a meeting, told me to respond on email. I am not certain as to what I needed to respond to ... All I need is compensation and / my carport to be fixed as I have paid my full premiums. Never a moment missed them even though they went sky high .
Please take note that the matter is urgent
Thank you in advance .
Please take note that the matter is urgent
Thank you in advance .