Poorest of service by a so called insurrance company

I am disgusted by the service you as a company provides,you dont follow up on any issues,I have cancelled this policy with you on 18 August 2020,a month down the line you deduct an amount dont know why the hell for or what the reason was. To top it off you send me an email stating you have given me a better quotation which must be a ****** joke as you are even higher than my current insurrance. End of October 2020 you deduct again without even replying to the cancel request two months ago, if this is how this company does business by *****ing from people and disregard any issues with policies then I do not know. I waant my money back which was taken feom my bank account witj costs as this constitudes theft,and very poor customer service. I will be forced to take the matter legally forward if this is not rectified as soon as possible.