Poor warranty service

I am really disappointed, my car broke down early last months, I logged a claim a week after if am not mistaken, the mechanic where I took the car send then an incorrect report which they later, send A&G the correct one. I've been waiting for almost the whole month without my car, without any feedback from this people. What's frustrating is that the guy name Mfundu who is dealing with my claim doesn't even bother to call me to update me.

I so which I never joined them, I shouldn't have canceled my previous warranty plan for this company. Am hurt.

Their service is poor. For the past 3 weeks I've been requesting for a call back. No one even bothers to call. I've send everything they requested, from my end. They will just find a way not to pay.

I feel ****med. I regret leaving my old insurance for this.