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Kwasi A

1 reviews | Active since Feb 2020

07 Oct 2020, 12:51

Poor services by auto and general

My wife was involved in an accident last year of which her car had to be tolled as arranged by auto and general. When the car was ready we noted that the car had no spare tyre together with the tools. This has been discussed with auto and general several times and every time we call they indicate they will follow up and get back to us but nothing happens. Imagine driving a car for whole year without a spare wheel and a woman for that matter.

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Replies (3)
Auto & General
Auto & General's reply07 Oct 2020, 13:25
Official
Hi Kwasi,

We are disappointed to hear about your service experience and would like to look into your matter.

Please send us a private message with your wife's policy or ID number.

Kind Regards,
The Auto & General Team
KA
Kwasi A's update15 Oct 2020, 07:52
Reviewer Update
Auto and General in response to my review called my wife on Thursday 8 October that they will get back to her within 3 working days. That 3 working days should have been Tuesday 13 October but the call never came, just like in previous times. My wife just called me now that she has had a tyre burst in the middle of no where. How do you treat a customer that has been on monthly basis paying her premiums without any complains and inconvenience her like that. It has been over a whole year. This must be the worst insurance company I have come across
Auto & General
Auto & General's reply20 Oct 2020, 15:19
Official
Hi Kwasi,

We confirm that our Customer Relation Specialist made contact with you and discussed the outcome of your complaint.

We further would like to apologize for the inconvenience that was caused.
 You are welcome to contact us should you wish to discuss the matter further. 
 
 Kind Regards, 
The Auto & General Team