Poor services, and empty promises

I phoned last year and requested change of vehicle details for added value package, however it was not done. I called in January to claim for my tyre and was told that I need to pay an access fee of R718.00 and the quote of the tyre was R800.00, which I found it ridiculous for them to pay only R100. I cancelled the claim, worse matters is a week ago when I had 2 tyres down as I hit the pavement sint it was raining heavily. I phoned them 4 days ago and was told that my claim has been approved I can go to the tyre dealer and get my tyre sorted. I was surprised because they didn't ask for a quotation. I went to the dealership and this guy asked to call my insurance to find out how are they going to be paying? Only to find out that they still have the old quotation and my vehicle details hasn't been changed. I was promised to be called by Henriette on 27/10/2017 in the morning, I haven't received any call from them. I phoned and was told she is busy to attend my call.