Poor service, sytems and no reply to emails

I called the call Centre to add an additional driver to my policy for my car. I was asked to confirm the paint finish on my car. I have no idea what paint is on the car. The agent was insistent that I provide the information and inferred that I could have changed the paint like other people do after I assured him I had not done so. He requested that I confirm the paint finish at a later stage. I refuse to do so as the car paint has not changed since I bought the car. He advised that he will make a note on the policy to advise that I am to confirm the information at a later stage. I REFUSE TO DO SO AS THE PAINT FINISH HAS NOT CHANGED SINCE THE I INSPECTION!!!! Auto & General should have the inspection report. The agent advised that he does not have the report and refused to advise me the relevance of the question other than to say that the information is required to update your records. If nothing has changed then what is there to update. Also I sent an email request for additional stickers for my car as the others were old and fell off still waiting months later - NO REPLY. Tried to lodge a complaint on the system could not get past the authentication code that kept on changing.