POOR SERVICE (sic) FROM AUTO AND GENERAL.

I have been trying to cancel my policy today but each time I phone I get to speak to someone who checks who I am and then "put through" to nothing.

I have been holding on for over 8 minutes each time . Lots of music then music stops and nothing further happens. My policy must be cancelled with effect from 30 September, 2020. They are quick to respond to additional premiums! THEY DO NOT ACCEPT EMAILS OR WRITTEN MAILS. ONLY PHONE CALLS.