sB
sabelwe B
1 reviews | Active since Dec 2014
16 Jul 2020, 12:32
Poor service rendered for excess recovery
Auto and General is doing very minimal to assist me with excess recovery for an accident claim that occurred on 27 November 2019. Everything is just being done at a snail pace even after I have notified them that the other party is insured with SANTAM but not much has been done to date. I would appreciate if they would give me value for my money that I pay monthly and on time to them. Auto & General I am really not satisfied with the poor service that you have been rendering when it comes to what is due to me.
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Replies (3)
Auto & General's replyOfficial
16 Jul 2020, 13:29Hi Sabelwe,
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
Auto & General's reply16 Jul 2020, 13:29
Official
Hi Sabelwe,
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
Auto & General's replyOfficial
20 Jul 2020, 13:46Hi Sabelwe,
Just to confirm that our legal team has been in contact with you with regards to your excess recovery and that your concerns have been addressed.
We once again would like to apologise for the inconvenience this may have caused.
Kind Regards,
The Auto & General Team.
Just to confirm that our legal team has been in contact with you with regards to your excess recovery and that your concerns have been addressed.
We once again would like to apologise for the inconvenience this may have caused.
Kind Regards,
The Auto & General Team.
Auto & General's reply20 Jul 2020, 13:46
Official
Hi Sabelwe,
Just to confirm that our legal team has been in contact with you with regards to your excess recovery and that your concerns have been addressed.
We once again would like to apologise for the inconvenience this may have caused.
Kind Regards,
The Auto & General Team.
Just to confirm that our legal team has been in contact with you with regards to your excess recovery and that your concerns have been addressed.
We once again would like to apologise for the inconvenience this may have caused.
Kind Regards,
The Auto & General Team.
sB
sabelwe B's updateReviewer Update
14 Sept 2020, 12:15I am going to name and shame the person who is supposed to assist me for being ***********. He does not even bother to acknowledge and respond to my emails. I am starting to believe that Auto and General does not want to recover my excess from Santam yet the premium is going up this month.
sB
sabelwe B's update14 Sept 2020, 12:15
Reviewer Update
I am going to name and shame the person who is supposed to assist me for being ***********. He does not even bother to acknowledge and respond to my emails. I am starting to believe that Auto and General does not want to recover my excess from Santam yet the premium is going up this month.