1 reviews | Active since Oct 2016
Poor service regarding my claim
<p>Good day. I phoned on Monday to claim, because my wheels was ****** over the weekend. On monday I phoned them, regarding my claim. I reported my claim and i was told that they will phone me back today. I phoned them 15h;00, because this a CLAIM, and im in need of my car. the consultant that helped was utterly unprofessional and i was told that they will not pay my claim, But he did not even had my polis number or my I.D number. How could he tell me this without knowing who he was talking to. This is serious bad service, and if i dont get better service from Auto and General. I will get better insurance somewhere else. i hope You sort this quickly out,</p>
We acknowledge receipt of your complaint.
We apologise for the inconvenience this has caused, we will investigate the service failures and address it on an internal basis.
We have requested that you are contacted by the claims branch who will register the claim with you.
Once again, please accept our apologies.
Kind Regards,
The Auto and General Team.
We acknowledge receipt of your complaint.
We apologise for the inconvenience this has caused, we will investigate the service failures and address it on an internal basis.
We have requested that you are contacted by the claims branch who will register the claim with you.
Once again, please accept our apologies.
Kind Regards,
The Auto and General Team.