Poor service received on scratch and dent claim

Submitted a claim for scratch and dent of my vechicle.I was requested to submit pictures of the scratches.

I asked if i could claim for both my lower bumper and a scratch on the bonnet.

I was advised by Flippie Viljoen that only the claim for the bonnet was approved(taking into consideration i asked if they could do both because initially i wanted my bumper repaired)

A consultant called me to say the claim has been declined due to the cover for both bonnet and bumper was 12k and they only cover R5000

I asked if they could separate the claims so it would be separate meaning 5k for bonnet and 5 for bumper and the difference ill pay and i was advised no they cannot do that as the claim was for both sections of the car

I emailed flippie on the 6th to confirm may we then go ahead with the bonnet seeing that it was approved and up until today no response from Flippie.

I was advised by the consultant that there is no limit on how many claims you submit yet separating this 2 claims is so difficult.

I think i should take my business else where as they clearly don't need it nor do they have any integrity for their customer service