1 reviews | Active since Jul 2020
Poor Service Received From Your Appointed Repairer
Poor service received from your appointed repaired in Eastern Cape Name by Auto Body Works,Port Elizabeth, For A Claim Submitted in March
I need a manager of this place to call me ASAP!!!!!! Yo Also need to call this place to get feedback, I did raise the complaint today and the agent from auto and general did not call me back for a feedback!!! Poor service from both parties
My car was booked for repairs on the 25 of May, I handed the car over in the morning, the estimated ETA for repairs was Friday the 5th of June, Friday came and I didn’t get the car, mind you I always have to text them to get answers which is annoying!!!
The new date was now the 9th of June, I had to call to find out what is happening they said they will get back to me, a gentleman called me to tell me that the colour of my car is difficult to get it right, they are still working on it, and I will only get the car on Friday, what does that even mean!!! A repairer company that is approved by Suzuki and appointed by Auto & General to tell me that they are struggling to get the colour right and I will only get my car in Friday!!!!
My car is not even a year old, it’s a brand new 2025 Suzuki fronx that I bought in July last year , I am afraid they will ruin it and you guys are going to pay I swear!!!
I rate this place a minus 1, I need a manager to call me back and give me answers.
You better ensure that the repairs are done properly and the colour matches the original colour.
We sincerely apologise for the frustration and inconvenience you have experienced, and I fully understand your concern regarding the delays and quality of repairs on your new vehicle. This is certainly not the level of service we expect from our appointed repairers or our own support teams, and your feedback has been taken very seriously. I will escalate this matter to management urgently to ensure that you are contacted as a priority and that the repair process and colour matching are handled to the highest standard. Please rest assured that we will work closely with the repairer to address your concerns, provide you with clear updates, and ensure your vehicle is returned to you in its proper condition.
Thank you.
The A&G Team
We sincerely apologise for the frustration and inconvenience you have experienced, and I fully understand your concern regarding the delays and quality of repairs on your new vehicle. This is certainly not the level of service we expect from our appointed repairers or our own support teams, and your feedback has been taken very seriously. I will escalate this matter to management urgently to ensure that you are contacted as a priority and that the repair process and colour matching are handled to the highest standard. Please rest assured that we will work closely with the repairer to address your concerns, provide you with clear updates, and ensure your vehicle is returned to you in its proper condition.
Thank you.
The A&G Team