Poor Service POOR COMPANY!!!

I took a business policy with Auto and General...on face value it looked all good however what I got and as a policy and received was not the same...they listened to the call and admit the sales consultant miss represented the company...I thought that I will give it a last change 3 week ago my premium was adjust up..without a call without any explanation I phoned and complained the consultant spoke to his manager and saved me R130...he will adjust the premium and will correct it before it goes off...suprise suprise..my debit went off on th3 Dec and again on the 6 Th Decemebr I phoned and complained...the admit the first debit order went of but couldn`t see the second debit I had to send bank statements which I did...Kim the admin girl said thank you your debit order went of on the 6 th December all is good.... Nou vrae ek het sy na die oproepe geluister...nee ....defnitief nie...het sy na die bank state gekyk neee ***.....en ek moet aan gaan met die gemors...lees Dow Steyn ooit die gemors of nie...terloops het ook gekla oor Afrikaans want my polis is in Afrikaans verkoop...hulle weier om met my Afrikaans te praat...shoe