Poor service on claims

Auto & General disappointed me to the extreme. I have been a client for many years. I made a claim in my Value added products for a scratch and dent claim in April, and I never got feedback. I tried several times to get answers. Nothing. Everytime something is missing from my claim. I am still waiting... and at the end of June I cancelled my policy. Even after that they did not even realize that I cancelled... still no reply but they want they premium!!! Forget about that. Poor service wont get paid...