KC
Khomotso C
1 reviews | Active since Jul 2024
14 Apr 2026, 17:28
Poor service on claim.
I've made a claim on household contents and when I call for updates I'm told someone will call me on certain days and no one calls, I keep calling and getting the same story. Even today I was expecting updates and when I called I was told the same story and ended up telling the person assisting me that no one will call me and proved myself right. Claim was made on the 26 March 2026 even today im waiting for updates. Even their app is not helping when uploading pictures , waste of time.
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Auto & General's replyOfficial
14 Apr 2026, 18:29 Hi K****tso,
Thank you for bringing this to our attention. We’re really sorry for the frustration you’ve experienced with your household contents claim. We would appreciate the opportunity to urgently review your claim and arrange for the correct department to contact you back as soon as possible.
Kind regards,
The Auto & General team.
Thank you for bringing this to our attention. We’re really sorry for the frustration you’ve experienced with your household contents claim. We would appreciate the opportunity to urgently review your claim and arrange for the correct department to contact you back as soon as possible.
Kind regards,
The Auto & General team.
Auto & General's reply14 Apr 2026, 18:29
Official
Hi K****tso,
Thank you for bringing this to our attention. We’re really sorry for the frustration you’ve experienced with your household contents claim. We would appreciate the opportunity to urgently review your claim and arrange for the correct department to contact you back as soon as possible.
Kind regards,
The Auto & General team.
Thank you for bringing this to our attention. We’re really sorry for the frustration you’ve experienced with your household contents claim. We would appreciate the opportunity to urgently review your claim and arrange for the correct department to contact you back as soon as possible.
Kind regards,
The Auto & General team.