Poor service on a claim from December 2024 till to date it’s not completed

Poor service on claim from 02 December 2023 till now 17March the claim hasn’t been completed.

On 2 December 2024 our BMW 4series started burning on the left side of the front bumper my husband managed to park on the side of the road n stop the fire my insurance was contacted n towed the car to the nearest mechanic from the December we where told most department we closed and most likely the claim will be completed in January, January can the claim representative signed told is the car would be fixed based on pictures n video that where sent by the machine mind you this was a fire incident we insist the insurance should find out where the fire started they sent a fire expert to check and give a diagnosis of where the fire originated and apparently the fire originated from the left fog light but the extant of the damage wasn’t indicated… fast forward to now when the car is ready for collection we were promised an assessment from Auto & general to assess the car if it’s safe to drive and we have been getting a run around from the assessor he promised to go assess the car on face value and doesn’t have the relevant or capacity to test the safety of the car.