Poor service NO SERVICE

<p>On the 4th of July my celphone was ******. I tried to get the IEMI number and eventually got it 7 days later from auto and general. Then i tried to lodge my claim. On the 5th of August 2016 finally got someone to take my claim. This person DAVID requested the claims department to contact me. Which they did. This man took my claims details. then told me that i will be contacted within 24 hours. which will only be on Monday the 8th. Well monday came and gone. Its wednesday today the 10th of August. I called now to follow up and i am on hold for 45minutes. What is the deal with this company. I WANT MY INSURANCE MONEY OR EVERY SENT BACK THAT YOU TOOK FROM ME . IF I DO NOT GET ANY FEEDBACK TODAY I AM CONTACTING THE NEWS PAPERS. !! WHAT IS SO DIFFICULT. WHY DO I HAVE TO DO YOUR WORK FOR YOU.</p>