1 reviews | Active since Sept 2012
Poor service No feedback
Through Auto & General I claim a windscreen (which took a while). Their supplier which is Glass Fit took a few days to make an appointment although Auto & General assured me that the supplier would make an appointment within an hour.<br> Glass fit made the appointment and asked for the R800 upfront which I paid. Our appointment was for Wednesday morning. Janine from GlassFit phoned and left a message that they still await the delivery of the windscreen. At about 3pm a pickup truck kept hooting outside which I later discover was the two fitters. There is no fence in front of the house, no dogs, so I do not understand why they could not come to the front door which was open. Unfortunately they struggle to loosen the wipers and we made an appointment for Thursday morning 8:00 for them to come back. Other appointments had to be moved .... It is 10:00 on Thursday morning and no sigh or call from GlassFit. I send an email and Janine phoned back. Auto & General shld seriously consider other suppliers too!
We acknowledge receipt of your complaint.
As discussed with our Customer Relation Specialist, we are so sorry that you are having so much difficulty to have the windscreen replaced.
The service as you explain it is totally unacceptable and will not be tolerated. Although you have confirmed that new arrangements were made to have the windscreen fitted, it does not justify the service failures. Rest assured, the service failures will be address on an internal basis.
We invite you to contact our Customer Relation Specialist should you require further assistance herein and we again apologise for the inconvenience and frustration this has caused.
Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
As discussed with our Customer Relation Specialist, we are so sorry that you are having so much difficulty to have the windscreen replaced.
The service as you explain it is totally unacceptable and will not be tolerated. Although you have confirmed that new arrangements were made to have the windscreen fitted, it does not justify the service failures. Rest assured, the service failures will be address on an internal basis.
We invite you to contact our Customer Relation Specialist should you require further assistance herein and we again apologise for the inconvenience and frustration this has caused.
Regards,
The Auto & General Team.