POOR Service no Communication

Poor Service: I called from Friday that my courtesy car expires and to date since parts Till today I only get information I must not worry, and their service provider demands to collect the courtesy vehicle whilst my car is in for repairs, they cannot extent they are investigating and yet parts are only received Thursday 13 October 22. To date I only get calls to return the car Auto and general cannot assist whilst their service provider still has 10 to 15 days fix my car..