POOR SERVICE, NEGLEGENCE, RUDE CONSULTANTS

Registered a motor claim, claim was finalized and i opted for cash settlement because i did not have enough to cover excess. Requested scope of work and damage report but it was never sent to me, Then when i took the car to my own panelbeater we realized one light is not working and i escalated to the handler who advised i send email to their complaints department. I even called in and spoke to a lady, explained the assessment was done via desktop as i only sent pictures and requested they send their own assessor for the damaged light. Also sent an email to their complaints department which promised to revert back in 24hrs. We are approaching 48hrs and no one has bothered contacting or updating me with anything here. Iam stuck with a vehicle that has been scheduled for repairs, no light and no one cares. Never have service delivery been so poor, NO JOY at all. Would never recommend for anyone to do business with this company