POOR SERVICE ,LACK OF COMMUNICATION , DIFFICULTY OF CLAIM PROCESS BUT QUICK TO TAKE YOU FUNDS ,PAYING FOR A SERVICE THAT WILL NOT BENEFIT YOU

Good day

I have recently taken out insurance for my 2009 VW golf one with Auto & Gen the consultants were very helpful during this process , but what was to prevail I would have never anticipated .

My cars wheels was ****** off it in October of this year and I then started the claims process with them , thereafter I was contacted by a claims consultant who asked me details of the event which i cooperated with . I was then told that due to my vehicle inspection not being done they will be unable to assist .

Going back to when i first started my service with this company they told me that I could do my vehicle inspections on their app which I did , due to my cellphone that I had at the time not having internet connectivity it did not upload I then assumed that once it connects to the internet like all applications it would automatically reload , but it didn't and I was unaware about this only to find it out now when I needed to submit a claim . I also asked the question of why am I then paying for fully comprehensive cover if you guys are seeing that the inspection never came through , why was I not contacted about my inspection not being received after almost 6 months of FULLY COMPREHNSIVE COVER , should it not be a mandated responsibility that Auto & General contact their clients if there is outstanding documentation on a policy that a client is paying for , as they are quick to accept/take your funds but when you need their assistance this is what they do .

I have asked for a total refund and cancellation of my policy with this organization and I have still not gotten anything back regarding my total refund of monies paid , they are only refunding me the difference in the amount of fully comprehensive cover which they took without the inspection and for 3rd party .

I am basically paying fully comprehensive cover for a car that according to Auto & General that does not exist.

I am really not happy with the outcome of my claim and will be taking this to other social media platforms as this unfair and they need to look into better ways of dealing with clients who are in the sane predicament as me .

My biggest question and concern what would have happened if I was in a serial accident and I was not aware about my outstanding inspection and then what ?

Thank you for taking the time to read my review and please do not consider Auto & General when looking for insurance cover , Regards