Poor service from the Digicall service provider affiliated with auto and general insurance company

Building claim made March, 1st very poor communication from the insurance, had to call everyday, email but with no response until I reported the issue to dispute department whom promised to respond within 24hrs which the never did. 2ndly their contractor they appointed to do renovations in my house, they requested 1 month to finish the job but took them 3 months but till to date there are things that are not done correctly still and the house has been re assessed 3 times but still till to date the renovations are not done. Digicall contractor Durban branch hire people from the street with no proper job certificates to work for them and they mess our houses and their supervisor is an ammetur as his employees.