Poor service from Mpho at the claim department Auto & General

Customer Complaint: Claim number ***FB01

Mrs, NL Khumalo, put in a claim on the 27th of October and no feedback was received from Mpho who works at the claims department, we always had to follow up with him and no action was taken from his side now it's been and now he is coming back an saying they are busy with the investigation, now the question is how long does the investigation take? if we never called him, he wouldn't have given any feedback, the car is used daily and now we haven't had a car for 2 weeks and then there is no way forward at this point.

This has been the most frastrating experience from Auto & General and Mpho who dont take their work seriously.

Can this claim be allocated to someone who is more efficient? Mpho is not helpful at all.