Poor Service from both Auto & Gen and 3rd Party

I called Auto & General Home Assist yesterday with regards to a water leak in my shower and the Plumbing company called me and told me that they are fully booked and they will attend to me 1st thing this morning, the lady that was assisting me from Auto&Gen called to find out if I have been assisted and I told her that the plumbers are fully booked and promised to come through today and she promised she would follow up with them as well today and call me to find out if I have been helped. It is now 3pm and NO ONE from Auto & Gen has called me, a guy from the plumbing company called me in the morning and said he should be here in an hour or so however I am still waiting. I tried to call the assist line on the very same number I called yesterday and to my surprise I am told that it is the wrong number and I was transferred incorrectly 3 times and the last lady I spoke to who finally hung up on is Khanyisile. I took the day off to get this mess sorted and seems like my insurance is giving me the run around AGAIN as this is NOT the 1st time I am having service issue with Auto & Gen and I am tired of this, maybe its time I move on now. I still have the leak in my shower and this will only escalate my water bill. I hate that I need to be the 1 calling and begging to be assisted while I pay my premiums every month. Auto & Gen keeps making promised to me and they constantly fall short of them.