Poor service from Auto&General

I have been with Auto & General since 2007. I only made two small claims in this period. In September I made a claim, which was accepted. Then the struggle began. I send many e-mails and made many phone calls to them. I did not getting any feedback and my claim din't get sorted out. First they said they will send an Assessor. After a month of waiting for the assessor to come, I phoned them again. Then they said they will finalize the claim I must just send them pictures. I mailed the pictures to them and from there, I didn't get any feedback. In the App it shows that the claim have been finalized. After about three months of struggles, I gave up and cancelled my insurance with them. I only claimed a washing machine. What will happen when you claim for something big like your house that can burnt down or it being destroyed in a tornado or something like that? You would think that a loyal customer , of so many years, would get better assistance. Not with Auto&General.