Poor service from Auto & General & service agent Digicall Group

On 29th November we had a burst geyser on our property, logged a complaint and the plumbers came on 01 December promptly to repair. Damage to walls and cupboards result from burst geyser. Digicall Group was going to assess damage for the claim. A week later received a missed call, I returned call go directly to automated voice machine. I called Auto & General several times, assured me the assessor will call, no luck. Nearly 1month later, assessor from Digicall came after another 3 calls to A& G. To date(10/12/2025) no feedback from Auto & General on the damage claim.