Poor service from Auto & General

This is the second time I am complaining about Auto and General, empty promises from the last review, I also asked when is the turnaround time to look into matters, why does it take 3 weeks to just get a response or any form of communication we have been calling but we are told that Mpho is handling the claim, but we have not received any feedback, last week he said he will call on Wednesday (which is weekly) but never keeps his work. can we get someone efficient to assist with this matter? Why does it take a week to give feedback, that means, we will wait for how many Wednesdays to get this sorted, you are still selling a lie on your website, your claim process doesn't take 48Hrs.

This is not acceptable and if it was your claim you would need it done as soon as possible. What is on with the Claim? why is it taking so long? what are the next steps? why is the claim cancelled? We will take the legal route if this is not sorted by tomorrow.