Poor service from Auto & General

I had the traumatic experience of having a break in at my house on 16 September 2024. I followed protocol by reporting to SAPS and ultimately filing a claim for the loss of certain items that was stole.

The assessor came out to my property for the assessment on 20 September 2024 and completed the required process and even made suggestions as to how to further improve security at my residence. I felt that the assessment went very well and didn’t foresee any problems with my claim.

Since then I had to call numerous times to get feedback from a consultant or from the assessor . I eventually got a call back today, just to be told that A&G won’t pay out my claim. This left me devastated as dealing with the break-in wasn’t enough, but to also being told that they won’t entertain my claim. I have been a loyal customer with A & G for some time now and I actually feel ****** all over again. I currently still have 3 active policies (Scratch & Dent, Car Insurance & Home contents) which I am intending to cancel with immediate effect, due to the service that I received from them.

Why are we paying expensive insurance policies if this is the attitude that we are getting from the people that are suppose to cover your back?

Utterly dissapointed is an understatement.