Poor Service from Auto and general

It's all good and well when they are making their sales pitches, you get the best service. When it is time to take accountability, they are useless. I took a 2-week Loss of income with the business car insurance, and guess what, found out when the claim was approved that their approval policy timeline is 2 weeks. With my experience with previous insurers, it took a total of 2 weeks for approval and repair. We are already at 2 months without a vehicle. Isn't that just great. My vehicle has been at the panel beaters since 18th November and on 6th of January they are giving me an estimation of 10-20 working days to complete repairs. This will take a total of over 3 months to complete a job. Auto and general is not taking responsibility for this loss of income. If their telecoms were down for just one day, they would request their supplier to fix the issue immediately, because they would lose business. How are they treating me as a client... "Sorry mam there is nothing we can do; this is our policy". I'm only advised on the 2nd of January that the panel beater is closed and will re-open on the 6th of January. Escalating to senior management proves unsuccessful as all your mails get is an automated response, "we will get back to you shortly". Not only the business loss, personally, I can't even go buy my groceries, I am struggling to buy my baby's milk. I live in a high-risk area and e-hailing services do not want to enter my area; I've been asked to exit their vehicles in numerous occasions. Auto and General does not care about their clients as long as they get paid. They are not taking responsibility for their Panel beaters nor my loss of business.