Poor Service from auto and general

claim no ***/5

I am troubled at the moment as I have been explaining the situation everytimw I call the call centre and I have made numerous calls on the subject.

When I registered the claim on the 3 December I told the lady Claudia that the vehicle is in the process of being traded in and the vehicle was supposed to be transported to cape Town yesterday. The truck for transporting the vehicle has already been paid for and is waiting for the vehicle therefore requested that the vehicle be repaired in cape Town.

Initially I was told it will take 2 days before I get feedback. I got a call from the assessor on the 5th December to say that the assessment is complete but when I call the call centre now they tell me that the claim will only be finalised next week.

It's frustrating that no notes are being made on the system with regards to the situation as I have to explain the situation each time I call in. There is also no sensitivity or empathy with regards to the situation which is disappointing.

So today 6 December I call the call centre to ask for feedback and the same response, the claim will only be finalized next week. After another call I made a few minutes ago, they now put me through the assessor and I was told maybe Monday they will have some feedback but not saying that the claim will be finalized.

In all of this time I've been sending emails with no response and making numerous calls to the call centre. There is like 1 percent of correspondence from auto and general.