Poor Service from Auto and general

I logged a claim on the 1st of January 2019 online using the Auto and General app on my phone. The process was fairly easy. However, it's merely initiating the process and not really covering everything to get the claim processed. On the 3rd of January after receiving no correspondence from Auto And General, I made a call, and was told that the claim was incomplete! Mind you, after submitting the claim, the pop-up message said " a consultant will call me back to finalise the claim". The consultant on the phone asked me all the relevant questions regarding my claim and requested some documents, which I submitted the same day (Jan 3rd). I made a follow-up on the 4th of Jan, and a consultant confirmed that all necessary documents were received and that the process takes 4 working days. On Tuesday the 8th a "claims administrator" contacted me and asked for a quotation, which I subsequently submitted. After an hour or so, he came back to me and said he has sent back correspondence to my insurer and should hear feedback by the end of the workday. Nothing happened. I called again on the 9th of Jan and a consultant told me they are finalising the claim and feedback will be sent by end of business. Again, nothing happened. I called again today the 10th of Jan and was told that a message will be sent to my claim handler.

Question: Seriously does it take 2 weeks to handle a claim????

I don't think that's good service.