Poor service from auto and general

It took over 3 weeks to process a claim, And in between you dont recieve any further communication. When you call to enquire the assistants are argumentative instead of assisting you. Finally when i dropped my car at dealer which was an hour away from my area which would have been better if i was asked which will be near where i live, i got stranded because they had my information wrong despite calling multiple time so we can have a proper way forward there was never a solution and i couldnt get a curtesy car to drive back home. I was stuck at the dealer and everyone was clossing after 5pm despite being in communication with for iver an hour and they couldnt get their management. I had to uber back home and i got home at 20:00 pm. Now its 2 pm the next day i ddnt get any feed back i had to call them for over an hour and still they cant get their manager to assist.