EL
Edward L
1 reviews | Active since Jul 2021
01 Jul 2021, 10:16
Poor Service
I bought a vehicle a few years ago and was directed to A&G directly by my bank through who I am insured with. After explaining to the consultant that I need to insure the vehicle and that I have an existing policy to which the vehicle should be added, I was told that I needed a new policy. The policy was at an exorbitant rate and I immediately expressed my dissatisfaction. I called my bank who I am insured through via A&G. They resolved the insurance issue and all is under one policy. A&G never cancelled my additional policy and I have been paying for this for almost two years. Now that the refund is being requested there are several excuses. I have not received such poor service from any company.
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Replies (4)
Auto & General's replyOfficial
01 Jul 2021, 13:11Hi Edward,
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General
Auto & General's reply01 Jul 2021, 13:11
Official
Hi Edward,
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General
EL
Edward L's updateReviewer Update
14 Jul 2021, 08:29 I have not received any feedback!
I would like to know why I had a major issue when I tried to add a new vehicle to my portfolio. After lengthy deliberation, my bank who I am insured through at Auto and General resolved my insurance by adding the vehicle to my policy. A&E never cancelled my other policy which I was obliged to take out due to the arrogance of the insurance representative. I have been paying double insurance and have sent all the information to A&E and have never received feedback. Your management seems to be non existent. My cell number is ***. I want my refund. I have sent numerous emails and proof of the additional payments to your company!
I would like to know why I had a major issue when I tried to add a new vehicle to my portfolio. After lengthy deliberation, my bank who I am insured through at Auto and General resolved my insurance by adding the vehicle to my policy. A&E never cancelled my other policy which I was obliged to take out due to the arrogance of the insurance representative. I have been paying double insurance and have sent all the information to A&E and have never received feedback. Your management seems to be non existent. My cell number is ***. I want my refund. I have sent numerous emails and proof of the additional payments to your company!
EL
Edward L's update14 Jul 2021, 08:29
Reviewer Update
I have not received any feedback!
I would like to know why I had a major issue when I tried to add a new vehicle to my portfolio. After lengthy deliberation, my bank who I am insured through at Auto and General resolved my insurance by adding the vehicle to my policy. A&E never cancelled my other policy which I was obliged to take out due to the arrogance of the insurance representative. I have been paying double insurance and have sent all the information to A&E and have never received feedback. Your management seems to be non existent. My cell number is ***. I want my refund. I have sent numerous emails and proof of the additional payments to your company!
I would like to know why I had a major issue when I tried to add a new vehicle to my portfolio. After lengthy deliberation, my bank who I am insured through at Auto and General resolved my insurance by adding the vehicle to my policy. A&E never cancelled my other policy which I was obliged to take out due to the arrogance of the insurance representative. I have been paying double insurance and have sent all the information to A&E and have never received feedback. Your management seems to be non existent. My cell number is ***. I want my refund. I have sent numerous emails and proof of the additional payments to your company!
Auto & General's replyOfficial
14 Jul 2021, 10:53Hi Edward,
We will follow up with our team.
Kind Regards,
The Auto & General Team
We will follow up with our team.
Kind Regards,
The Auto & General Team
Auto & General's reply14 Jul 2021, 10:53
Official
Hi Edward,
We will follow up with our team.
Kind Regards,
The Auto & General Team
We will follow up with our team.
Kind Regards,
The Auto & General Team
EL
Edward L's updateReviewer Update
20 Oct 2021, 11:38Now Auto and General has paid less than half of my money back, am O to wait another 5 months before I see the other half? Come on people it is money that I paid in double due to mistakes made by your personnel. We have not even looked at interest payments! Just make the full refund. How can you say that you evaluated a claim that was covered anyway by the first payment. I was covered for the claim anyway. Very poor service and logic.
EL
Edward L's update20 Oct 2021, 11:38
Reviewer Update
Now Auto and General has paid less than half of my money back, am O to wait another 5 months before I see the other half? Come on people it is money that I paid in double due to mistakes made by your personnel. We have not even looked at interest payments! Just make the full refund. How can you say that you evaluated a claim that was covered anyway by the first payment. I was covered for the claim anyway. Very poor service and logic.