Poor Service Delivery And Lack Of Accountability

I am extremely disappointed with the level of service received from the consultants at this insurance company. There has been a consistent failure to deliver on what was promised. Commitments made by consultants are not honoured, and follow-through is severely lacking.

Most concerning is the issue of non-payment. Valid expectations around claims or agreed outcomes are not met, with no clear explanations provided. On top of this, attempts to resolve matters are met with poor communication — calls are ignored, messages go unanswered, and there is no sense of accountability or urgency.

This lack of professionalism, reliability, and customer care has resulted in frustration and loss of trust. As a client, one expects transparency, responsiveness, and integrity, none of which have been demonstrated in this experience. Such a waste of money!