KC
Kwazikwakhe C
1 reviews | Active since Oct 2019
22 Oct 2019, 12:02
Poor service delivery.
I regret the day I took this insurance cover. I have a 2018 polo Vivo 1.4 Trendline new shape. I got insured with Auto and general comprehensively. Unfortunately I had a crack on my windscreen and I submitted a claim and requested that they fit it with original Glass but than they told me that they fit generic Glass not original. I was so disappointed with that coz insured original glass but they want to give me the Generic one. I don't recommend this insurance to anyone.
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Replies (3)
Auto & General's replyOfficial
22 Oct 2019, 12:17Hi Kwazikwakhe,
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
Auto & General's reply22 Oct 2019, 12:17
Official
Hi Kwazikwakhe,
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
KC
Kwazikwakhe C's updateReviewer Update
22 Oct 2019, 17:27I was busy and I couldn't answer your call as I was at work. You can kindly try and contact me tomorrow morning. I am very unhappy with the service you gave me. My car has all the original parts including glass but now you decide to make it a skorokoro by wanting to fitting it with Generic glass. Only if I knew I wasn't gonna start on getting a cover from you.
KC
Kwazikwakhe C's update22 Oct 2019, 17:27
Reviewer Update
I was busy and I couldn't answer your call as I was at work. You can kindly try and contact me tomorrow morning. I am very unhappy with the service you gave me. My car has all the original parts including glass but now you decide to make it a skorokoro by wanting to fitting it with Generic glass. Only if I knew I wasn't gonna start on getting a cover from you.
Auto & General's replyOfficial
24 Oct 2019, 10:10Update:
We are pleased to confirm that this matter has been resolved to your satisfaction, and apologise for the inconvenience this has caused.
Kind Regards,
The Auto & General Team.
We are pleased to confirm that this matter has been resolved to your satisfaction, and apologise for the inconvenience this has caused.
Kind Regards,
The Auto & General Team.
Auto & General's reply24 Oct 2019, 10:10
Official
Update:
We are pleased to confirm that this matter has been resolved to your satisfaction, and apologise for the inconvenience this has caused.
Kind Regards,
The Auto & General Team.
We are pleased to confirm that this matter has been resolved to your satisfaction, and apologise for the inconvenience this has caused.
Kind Regards,
The Auto & General Team.