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cherise G
1 reviews | Active since Sept 2014
18 Dec 2019, 13:15
Poor service - Claims
I have logged a claim for a damaged electrical cable under our house a week ago. We have not had electricity for 2 weeks now. I have been thrown from pillar to post trying to get this claim sorted and still nothing. I have insisted on speaking to a manger but then get put on hold. No one phones back. I have left numerous messages. I have explained my situation multiple times and no one is assisting me. Every single consultant just tells me to please hold and then I have to eventually after 20 minutes drop the call.
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Replies (2)
Auto & General's replyOfficial
18 Dec 2019, 14:01Hi Cherise,
We are concerned to hear about your service experience and would like to assist you.
One of our Customer Relation Specialist will make contact with you shortly to address your concerns.
Kind Regards,
The Auto and General Team
We are concerned to hear about your service experience and would like to assist you.
One of our Customer Relation Specialist will make contact with you shortly to address your concerns.
Kind Regards,
The Auto and General Team
Auto & General's reply18 Dec 2019, 14:01
Official
Hi Cherise,
We are concerned to hear about your service experience and would like to assist you.
One of our Customer Relation Specialist will make contact with you shortly to address your concerns.
Kind Regards,
The Auto and General Team
We are concerned to hear about your service experience and would like to assist you.
One of our Customer Relation Specialist will make contact with you shortly to address your concerns.
Kind Regards,
The Auto and General Team
Auto & General's replyOfficial
27 Dec 2019, 10:52 Hi Cherise,
As agreed, you will provide us with a final report from your Service Provider.
We will review the claim once we have received the report.
Thank you for your kind understanding.
Kind Regards,
The Auto & General Team.
As agreed, you will provide us with a final report from your Service Provider.
We will review the claim once we have received the report.
Thank you for your kind understanding.
Kind Regards,
The Auto & General Team.
Auto & General's reply27 Dec 2019, 10:52
Official
Hi Cherise,
As agreed, you will provide us with a final report from your Service Provider.
We will review the claim once we have received the report.
Thank you for your kind understanding.
Kind Regards,
The Auto & General Team.
As agreed, you will provide us with a final report from your Service Provider.
We will review the claim once we have received the report.
Thank you for your kind understanding.
Kind Regards,
The Auto & General Team.