Poor service

The claim was a result of theft which I submitted or lodge on 20 March 2023. On 22 March 2023 I received a call from the official by the name Josephine Theunissen. She was not helpful at al & her level of professionalism was very poor instead to notify me that she is not going to cover my other items cost. reason bn I did not disclose them. I My interpretation of this households cover is to cover everything including theft. Wen joining the cover I was not informed or adviced to disclose my insured items. Therefore I regard al my households as unspecified. During the day I called again to check the progress of the claim ND I was assisted by the official David Dabids, I requested email their team leader and he refused to give me information. He told me that Josephine adviced me to provide proof of lost items and she's not telling the truth. She never mentioned such info. Again u was not advised to keep receipt. I wil hv to request telephone recordings. Everytime wen I hv claims from this institution I have to battle before I can get help. I regret for trusting auto and Let the cover serve its intended purpose immediately.