Poor service by Steven Babe

Very bad Monday morning, after phoning Auto & General to lodge a claim for a motor vehicle accident, I was served by Steven Babe. I spoke to Steven and he required details of the accident, however I could not furnish him with such as I was not the driver nor was I present when it happened, he then requested my permission to call the driver who happens to be the designated driver of that particular vehicle. After getting my permission, he then informed me that I must check after 12 if he has called the driver and if not, I should then tell the driver to call in and lodge the claim. I was not happy with this and then questioned as to why I should wait till lunch time to know whether or not he hasn’t phoned and then requested him to send me a message if he cannot phone. After a brief talk he then told me to tel the driver to call in and make the claim himself, I was not at all happy with these forever changing instructions from him and questioned whether he will call him or should he call in, again he could not give a straight answer. At the end, after a 15 minute call he tells me that the driver must call in as they will not call him, that’s after successfully waiting my time and money.