Poor service by Auto and General on a legitimate claim

I submitted a claim to them about a theft from my home. I comp**** by reporting the matter to the police and submitting a case number. I also provided details of the suspect. However the company keeps on changing the goal posts and asking for new information. Now they want me to run up and down to the police station. They have the details. They are trying everything to not grant my reasonable claim. I very seldom claim. Further I requested a callback and an agent only called back days later. Advice to the public to avoid this company at all costs. They just take your money.