Poor service by auto and general as usual

Dear Sir or Madame,<br> <br> I logged a claim last week friday the 15th about my car which was involved in an accided, the guy i spoke to whom I forget his name as i was still traumatised promised to get back to me the same day the 15th May 2015 with the nearest panel beaters details for assessment of the car,+ but till today no feedback till today 21st May 2015, now I see that this is the way you work because it is not the first time I am having the same problem with you guys only god knows why i am still with Auto and General and loyal because there is no customer satisatisfaction want to know how long my I wait because the car is damaged and I do not know what to do now. I am having sleepless nights and nobody gives a damn about me, How long must i wait? a month or 2 please let me know so that i will not bother you anymore, I am starting to believe that auto and general is for whites only because my non black friends always get assisted when they have problem but when i have same problem as them I don't , Please respond so that I can try some other means If my claim get rejected because that is possible with auto and general as you tried before when I had a claim.