Poor service by A&G

I have a vehicle mechanical warranty policy with A&G for over 2 years.

I am busy with my first claim which I submitted about a month ago and the experience has been hell. 1. No communication and updates from them 2. When you follow up it takes averagely 40 minutes waiting on a call just to get to the consultant handling your claim if you are lucky 3. Email follow ups are responded to after few numerous days and always requesting new or information and documents already submitted 4.The consultants will never call you until you follow up number of times. 5.The level of service is very very poor

To date my claim has not been processed and I'm struggling with my vehicle and they don't care.