POOR SERVICE / BAD ATTITUDE

I logged a claim 31/12/2015 and was promised to get a call 4/1/2016 nobody called me. I called twice and was told the same. 8/1/2016 I spoke with Llewellyn and he got Justin to call me which sounded like he was doing me a favour in interest and I had to drag the process out of his lifeless soul. He promised call me back as the claims dept still needs to give him an answer. I'm still waiting for that call , so I called today 13/1/2016.<br> He doesn't greet when he answers the phone it is just Justin speaking (with a lifeless tone) , than he breaths heavy like a stalker at a pace of someone who just woke up from a nap. I asked to speak to his Manager the call bounced back X3 times and he says call her back - I had to ask what her name was. I am still waiting for Danlia to call me. <br> It is really bad that a person like that is working with your customers and has such a lack of passion and interest in his job.