RL
Russel L
1 reviews | Active since May 2016
03 Jun 2022, 17:54
Poor Service
I logged a claim on the 23 May 2022, to date i have not received any update on the status of my claim. I have emailed numerous times. Policy number ***
Helpful (0)
Replies (9)0
Replies (9)
Auto & General's replyOfficial
03 Jun 2022, 18:00Hi Russel,
We are sorry you feel this way. We have escalated your request to the relevant department.
Kind Regards,
The Auto & General Team
We are sorry you feel this way. We have escalated your request to the relevant department.
Kind Regards,
The Auto & General Team
Auto & General's reply03 Jun 2022, 18:00
Official
Hi Russel,
We are sorry you feel this way. We have escalated your request to the relevant department.
Kind Regards,
The Auto & General Team
We are sorry you feel this way. We have escalated your request to the relevant department.
Kind Regards,
The Auto & General Team
RL
Russel L's updateReviewer Update
03 Jun 2022, 18:08I have also heard this numerous times.
RL
Russel L's update03 Jun 2022, 18:08
Reviewer Update
I have also heard this numerous times.
Auto & General's replyOfficial
03 Jun 2022, 18:12Hi Russel,
We truly do apologise for this.
You can be assured our team will be in contact with you.
Kind Regards,
The Auto & General Team
We truly do apologise for this.
You can be assured our team will be in contact with you.
Kind Regards,
The Auto & General Team
Auto & General's reply03 Jun 2022, 18:12
Official
Hi Russel,
We truly do apologise for this.
You can be assured our team will be in contact with you.
Kind Regards,
The Auto & General Team
We truly do apologise for this.
You can be assured our team will be in contact with you.
Kind Regards,
The Auto & General Team
RL
Russel L's updateReviewer Update
03 Jun 2022, 18:14Can i please have a time frame.
RL
Russel L's update03 Jun 2022, 18:14
Reviewer Update
Can i please have a time frame.
Auto & General's replyOfficial
03 Jun 2022, 18:27Hi Russel,
The consultant will contact you by Monday
Kind Regards,
The Auto & General Team
The consultant will contact you by Monday
Kind Regards,
The Auto & General Team
Auto & General's reply03 Jun 2022, 18:27
Official
Hi Russel,
The consultant will contact you by Monday
Kind Regards,
The Auto & General Team
The consultant will contact you by Monday
Kind Regards,
The Auto & General Team
RL
Russel L's updateReviewer Update
03 Jun 2022, 18:28Thank you
RL
Russel L's update03 Jun 2022, 18:28
Reviewer Update
Thank you
Auto & General's replyOfficial
03 Jun 2022, 18:38you're most welcome
Auto & General's reply03 Jun 2022, 18:38
Official
you're most welcome
RL
Russel L's updateReviewer Update
06 Jun 2022, 10:10Good morning, still no response from a consultant. My contact details are ***
RL
Russel L's update06 Jun 2022, 10:10
Reviewer Update
Good morning, still no response from a consultant. My contact details are ***
Auto & General's replyOfficial
06 Jun 2022, 13:53Hi Russel,
Apologies for the service.
We'll follow up with our team.
Kind Regards,
The Auto & General Team
Apologies for the service.
We'll follow up with our team.
Kind Regards,
The Auto & General Team
Auto & General's reply06 Jun 2022, 13:53
Official
Hi Russel,
Apologies for the service.
We'll follow up with our team.
Kind Regards,
The Auto & General Team
Apologies for the service.
We'll follow up with our team.
Kind Regards,
The Auto & General Team