Poor service

So my policy was canceled on june 2024 and 02 july 2024 i called to request a link to make the payment in order to reinstate my policy then i completed the self inspection on the app as required. On the 14th july i saw that my policy was inactive, i called on 15th july, 16th july i sent the proof of pay then my policy was reinstate on the 19th July then on the 20th july i completed another inspection on the app again then i logged a claim same day after completing the inspection, on the 22nd june i got a call that my claim is declined due to missing inspection i sent the screenshot of my app to show that i did it. I feel ripped of but it's fine I'll fight for it