Poor service - Auto & General warranty "Never there"

Owning a Auto & General Warranty policy is a complete nightmare.

When i took out the policy i was full of joy and hoped that if ever anything happens that my policy will be there to cover the unforeseen expenses.

Auto & General pride themself in the new slogan "Never not there" but in actual fact they "never here"

I logged a claim 5 days ago to date no feedback no communication dead silence no one calls to give an update between myself and VW service department we have been calling and sending emails but it falls on deaf ears.

on day 1 documents was requested on day 4 nothing was captured and we being shift pillar to post with staff being condescending when feedback is requested.

I pay my policy premium monthly and comp**** with all the warranty plan rules but the Claims department makes you jump through hoops just to get hold of them or give any sort of feedback. my claims handler Lemogang has made zero effort to log my claim nor keep me in the loop..

The customer experience is extremely poor dealing with A&G Warranty VAPS claims...