POOR SERVICE AUTO & GENERAL

On the 10th of March I noticed my insurer Auto and General about my geyser which was leaking and the ceiling had collapsed as a result. It was a struggle to find a service provider that was able to assist me as early as possible. Their first option the provider's earliest availability was the next day. Unfortunately that was not an option for me as the water was running and I had no idea how to stop it. Ultimately a service provider came around 19:00 pm on the 10th . The service provider told me that the leak was caused by poor workmanship when the geyser was installed. He informed me that he had to drain the geyser in order for him to re adjust the pipe were the leakage was coming from. The service provider also noticed Auto and General telephonically in my presence. The service provider informed me that there was no need to buy new parts and the work would be covered within the one hour call out that is covered by the insurance. The service provider asked if I would be okay with them returning the next day as he had to attend to he's wife( he did not stipulate what was the emergency that needed him to stop working) I agreed as he had spoken to Auto and General and gentleman who was assisting me on the day asked if I was comfortable with the arrangement( The first gentlemen who assisted me was brilliant. Went over and above to assist me. Unfortunately the people that assisted me after him weren't as competent) The day in which the service provider was scheduled to return, he did not return nor was he contactable telephonically. The assessor also came to asses the result in damage and advised that he need the plumbers report in order for him to complete he's report. A week later no word from the service provider. Another service provider was allocated. when the second service provider arrived. He stated that pipes had been removed from the geyser and advised that they would not be able to do any work as there was no leakage and they could not run test to asses what caused the leak. A few days later the original service provider was found and arrangements were made for him to finish what he had started, to which he did. Indeed the leakage was stopped and I had hot water in the house. Since the date, I have been waiting for the insurer to come and fix the result in damage. I called in twice and they keep telling me that the geyser has to be fixed first before the ceiling can be fixed. To my annoyance I asked the lady on the call to refer to the telephonic conversations as " ALL CALLS ARE RECORDED FOR QUALITY AND ASSURANCE PURPOSES" to date Auto and General has not contacted me nor has my ceiling been fixed. I pay a premium of R765.77 I have been with this insurer for years and they are rewarding my loyalty with a slap on the wrist. such incompetence! The assessor on the case sent me a WhatsApp message requesting the first service providers contact details. Why ? I did not find the service provider the service provider was allocated by the insurance, why am I playing their administrator? Auto and General is failing me as their client and it is annoying.