POOR SERVICE AUTO & GENERAL

Good morning...my vehicle was involved in an accident on the 4 November and up till today my vehicle is still not repaired or i didn't get paid out...the lady that knocked me from the back this is her insurance claim to fix/repair my car...i just canceled my insurance on my vehicle...so it over 50 days till now and i sent them mails apon mails....and no1 bothered to email or call me.. to even think that Auto and general is a big insurance company to have incopantant people that works der..out of 50 times contacting them 20 phone calls that iv got hold of someone to waist my airtime and no1 gets back to you or let you know whats happening. Over 30 emails and only 3 respons....now i hope yourl see this mail and do something about my vehicle....on only means of transportation to work...every day it cost me R150 to work and back with an uber...R150x 50 days...Sad LGLTP POLN:*** CLM:01 DOC:VY OPER:MI0030